Contact Support
For all support requests, email hello@surgenceaudio.com. Include your purchase email and plugin name for the fastest response.
Common Requests
- License activation and machine transfer help.
- Download access and installer guidance.
- Account login and password reset assistance.
- Purchase and invoice-related questions.
Trial and activation
- Each plugin includes a 3-day full trial from first launch. No card is required for the trial.
- After purchase, log in at Customer Login with the checkout email to copy your license key and download installers.
- Activate in the plugin with the same email and license key.
Before You Contact Us
- Confirm you are using the same email used at checkout.
- Check your spam/junk folder for license emails.
- Make sure you are on the latest plugin version.